Health & LifeCare

Placing Your Order

How do I place an order?

Online

Browse our site and simply add required items to your bag, select checkout, then follow the prompts to enter your shipping details, payment information and any comments. An order confirmation will be emailed to you immediately.

If you change your mind or wish to adjust your order, just call us on 1800 801 945 (or email orders@allianzassistancehealthcare.com.au outside of business hours) and we'll make the necessary changes. Please note, we endeavour to ship all orders within 24 hours of receipt, so changes to any order already dispatched may incur a fee.

Phone 1800 801 945

Our Customer Service Team is available to take your call 8:00am to 5:30pm (AEST), Monday to Friday (excluding NSW public holidays). Outside of those hours, you can email or leave a phone message and we'll respond the next working day. Once your order is processed and dispatched for delivery, a confirmation email will be sent to your nominated email address.

Can I view the featured products ‘in-store’?

No, we are an online-only retailer with no physical store locations. This means we can keep our overhead costs down and pass these savings onto you with low prices and low cost shipping Australia-wide (or free shipping when you spend $200 or more).

Our website has detailed information on each item’s dimensions, features and benefits, all the available options like colours and sizes, a product brochure if available, and any reviews from other customers who have purchased the item.

If you have further questions about any of the products featured on our website or would prefer to order over the phone, simply call us and a member of our friendly team will be glad to assist you.

Customer Satisfaction Guarantee

Our goal is to provide a simple and supportive shopping experience where customers can choose from a large range of quality healthcare equipment, irrespective of time or location. Customer satisfaction is our main priority. If you are not satisfied with the quality of our product or service, please let us know so we can resolve the problem immediately.

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